Frequently Asked Questions

 

1. How far in advance do I need to book? 

Booking in advance is key, especially for popular times like holidays, weekends, and mid-day walks during the week. These slots fill up fast, but don't worry – we're here to help, and we'll do our best to accommodate last-minute requests whenever possible!.

2. How do I get started? 

To begin, simply reach out to us with essential details about your pet, service requirements, preferred dates, and location. We'll then arrange a complimentary 30-minute meet and greet. Before this meeting, we'll ensure you're set up in our system, which is crucial for smooth scheduling. Once everything is in place, we'll confirm your service request and get you on our schedule.

3. What is your cancellation/ holiday policy?

For dog walking, please cancel by 9 am on the day of the walk if it's scheduled after 11 am, or the night before if it's scheduled before 11 am. Pet sitting visit cancellations require 24-hour notice. A cancellation fee of $15 applies. On holidays, our regular dog walking schedule isn't available, but we can arrange a holiday walk upon request. Pet sitting visits are available on holidays with an additional fee of $10.

4. Do you provide overnight care or pet boarding and doggy daycare?

We specialize in in-home pet care and provide pet sitting visits up to 4 times a day. However, we do not offer overnight care, pet boarding, or doggy daycare services.

5. Is there a charge for additional pets, weekend visits, or evening visits? 

There are no additional charges for extra pets, weekend visits, or evening visits. We base our charges on time rather than the number of animals. Our dog walking service operates between 9 am and 5:30 pm, while pet sitting services are available from 6:30 am to 9:30 pm. All these factors are considered in the total rate.

6. What sets us apart from the rest? 

Family-Owned & Operated: Enjoy personalized care from a dedicated husband and wife team, providing a comforting sense of familiarity.
Local Expertise: Benefit from our lifelong residency, allowing us to tailor services to meet the unique needs of our community.
Specialized Care: With extensive experience in senior and special needs pets, rest assured your furry friend will receive individualized attention and support.
Passionate Pet Care: Our genuine love for animals shines through in every interaction, ensuring your pet feels cherished and cared for.
Puppy Development: We specialize in guiding puppies through crucial developmental stages, offering expertise in potty training, socialization, and more for a happy and well-adjusted life.

7. When can I expect a response to my inquiries?

Our office hours are from 8:30 am to 6:00 pm. We strive to respond to all texts, calls, and emails the same day during office hours. However, as I handle all communications while working in the field, there might be delays. For existing clients texting after 6 pm, responses depend on urgency. All responses outside office hours will be addressed the following morning.

8. What do I do if I get delayed and will not make it home in time?

If you're delayed and won't make it home in time, rest assured we'll do our best to continue caring for your pets. As a small team, we may need to adjust visit lengths or times to accommodate any extensions to our schedule. We ask that you communicate with us often and honestly regarding your delays and travels so we can plan accordingly and ensure the best possible care for your pets.

9. Where are you located?

Based in Warwick, we proudly serve Warwick and Cranston. We travel within a 10-mile radius from our home office. For availability in areas surrounding Warwick and Cranston, please inquire.

10. What's your inclement weather policy?

We walk dogs in nearly all weather conditions, except during heavy thunderstorms, torrential rain, below freezing temperatures, and temperatures exceeding 85 degrees. If winter weather is poor and unsafe for travel, we ask clients to cancel appointments, prioritizing safety. We'll communicate with clients regarding uncertain weather conditions to ensure the safety of both pets and staff. It's the client's responsibility to ensure snow and ice are removed prior to our dog walking and pet sitting services. We may be unable to service the pet if conditions getting to the home are too difficult or unsafe.

11. Do you provide references? 

Yes, we provide references upon request. Additionally, you can find numerous 5-star reviews across Google and Thumbtack from our satisfied clients and their pets.

12. What experience or qualifications do you have in animal care?

I have been immersed in animal care since 2008, with diverse experiences ranging from caring for animals in pet stores to pursuing veterinary science education. My background includes an internship-turned-paid position at an animal hospital, where I gained valuable hands-on experience and was promoted. Since 2012, I've primarily focused on dog walking and pet sitting, supplemented by certifications in pet CPR/first aid and specialized skills such as administering insulin injections and subcutaneous fluids.

While my husband's formal animal care experience has been working with me for the last 4 years and his lifelong exposure to family pets which has instilled a deep love and understanding of animals. He's certified in first aid/CPR and excels in caring for senior and special needs pets. Notably, his affinity for cats is remarkable, as evidenced by his ability to connect with cats of all temperaments, from the most timid to the most feisty.

13. Could you provide care for my pet every other day or every few days while I'm away, as they don't require daily attention?

For optimal safety, we recommend three visits daily for dogs and at least one visit every 24 hours for other pets. Consistent visits help prevent home emergencies. For example, a leaking ceiling was discovered during one visit, averting potential flooding. Regular checks ensure your pet's well-being and home security.

14. Understanding Our Scheduling

Our visits begin upon arrival at your home and conclude upon departure. Visits are scheduled within 2-hour arrival windows to accommodate transportation and potential complications at other clients' homes. When requesting visits, we kindly ask clients to provide a two-hour window.

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